Job description
We are looking for a IT-service/support manager who can be responsible for maintaining the daily operations of the support department at our client. This role is ideal for a detail-oriented, efficient, and self-driven professional who has experience leading a high-functioning support team.
Our client insure around half a million customers and work with around 30 partners, including several of the leading banks. In this position you will o... Visa mer
Job description
We are looking for a IT-service/support manager who can be responsible for maintaining the daily operations of the support department at our client. This role is ideal for a detail-oriented, efficient, and self-driven professional who has experience leading a high-functioning support team.
Our client insure around half a million customers and work with around 30 partners, including several of the leading banks. In this position you will organize the scope for our clients support team by following governance rules and delegation, and definition of roles and responsibilities. You will also provide necessary resources (human, financial, technical) by reporting to the IT manager for further assessment.
Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.
Responsibilities
Steer and monitor all operational production in first- and second line support.
Ensure the service quality, performance and business adequacy of the Information System by implementation of SLA’s according to business needs.
Manage hardware assets and ensure permanent compliance of associated software licenses.
Regularly review process’ used in service desk and improve accordingly.
Coordinating all relevant stakeholders including support desk team regarding first- and second line support.
Maintain a well operating ticketing queue for incidents, requests, changes and problems according to ITIL implementation.
Assist support team in categorizing and prioritizing IT related tickets and issues received in Help desk, and escalate to IT manager when necessary.
Communication with head office relating to ongoing projects, system security from a user perspective and implementation of new technologies.
Communication with established suppliers of IT related services and potential ones, including external partners when needed.
Attend, plan and organize meetings, training and workshops (internal, external and with head office).
Working hours
This is a temporary, full-time consultant position hiring immediately through 2021 till March 2023.
Qualifications
Competence Requirements:
IT governance, budgeting and planning.
IT development lifecycle, especially with third party software implementation in an international configuration.
Experience in client server architecture and Object Oriented development tools.
Network administration and IT Security experiences.
Experience in procurement process
Experience of a B2B environment, and customer oriented IT work.
Excellent communication skills.
Change and incident management.
5 years’ work experience in a professional environment with international relations.
Excellent skills in oral and written English
For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.
Application
Selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.
For more information: Julia Christensson, Consultant Manager,
[email protected]
About the company
Randstad Technologies specializes in the field of IT and is part of Randstad, the world leader in recruitment and consulting with operations in 38 countries. With this global network, in combination with our strong local foundation, we can offer a wide range of varied and developing assignments and jobs for you who are a specialist in IT. Our mission is to help you reach your true potential with your career in focus!
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